You can order as follows:
By phone: 0049-511-717054 Monday to Friday during office hours
By fax: 0049-511-717083
By letter or postcard to:
Nicola Krämer, Gustav-Adolf-Str. 11, 30167 Hannover, Germany

 

Or simply order online in our web shop.

 

 

All shipping costs in Euro and incl. VAT

 

Shipping costs for mushroom spawn:
50 - 100 inoculated plugs: € 2,70 incl. VAT
150 inoculated plugs or more or grain/straw spawn or spawn + culture sets: 4,90 Euro (DHL parcel or similar).

 

Shipping costs for mushroom powder:
50 - 100 gram: 2,70 Euro
150 gram or more: 4,90 Euro (DHL parcel or similar)

 

Shipping costs for slug fences:
10 strips + 4 corner pieces: 6,55 Euro
11 - 20 strips + 4 corner pieces: 6,95 Euro
21 - 30 strips + 4 - 8 corner pieces: 11,65 Euro

 

Shipping costs for Humulus fertiliser:
4,90 Euro (DHL parcel or similar)

 

The actual shipping costs for your order are visible online in the shopping cart before sending your order.

 

If we need to ship your order in several parcels due to the total weight or size, we will only charge the shipping costs for one parcel. This is done to give you a discount. If we cannot ship all of your order on the same day, we will only charge the shipping costs for one parcel.

 

Exception: If delivery delays for particular items are stated in the web shop, and you want to receive a partial shipment of products which are in stock, we will charge shipment separately for each delivery.

 

We also export our products to all EU countries, Scandinavia and some other countries too. You must pay in advance to our bank account or use PayPal (COD payment is not possible for international shipments).
It is not easy to automatically calculate international shipping costs online since the costs depend on weight, destination country and destination city. Accordingly, the web shop is only able to show shipping costs for delivery within Germany.

 

Please send an email to info@shii-take.de if you want to know the shipping costs before you order. Please tell us what you want to order and include your full postal address including post code.

 

If you want to place your order online without contacting us first about the shipping costs, in addition to the automatic order confirmation by email (showing the shipping costs within Germany) we will send you a separate email with a proforma invoice which shows the total price including shipping costs. Please wait for the separate email before making the payment. The separate email is prepared by us manually, normally within 1 to 2 working days.

 

If you want to pay by PayPal, wait with your payment until you have received the separate email with the shipping costs or make the payment immediately and pay for the extra shipping costs in a second PayPal payment (after receiving our invoice).

 

If we ship by DHL parcel (but not for envelopes), you will receive an automatic email when we ship which tells you the parcel number. Click on the internet address (URL) in the email to go to the online DHL service for parcel tracking which tells you about the status of your shipment. The online tracking service is only available for destinations in W. Europe.

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The following terms of business apply to all orders, offers, shipments and services.

 

For security reasons your address and ordering information cannot be accessed by third parties through the internet and are handled confidentially in accordance with our privacy policy. Older versions of the terms of business loose their validity when a newer version is published. 

You have made a binding purchase agreement as soon as you have received the confirmation email or the items you have ordered. You have made the agreement with Nicola Krämer, Gustav-Adolf-Str. 11, D-30167 Hannover, Germany. The applicable price for the goods is the price which was valid when you placed your order. Older versions of the product catalogue and price list loose their validity when newer versions are published. The terms "product catalogue" and "price list" also refer to the online versions in our shop.

We will normally ship your order within 5 working days provided that the items are in stock. If the items are not in stock, we will do our best to arrange shipment as quickly as possible.
We will contact you if, in exceptional cases, the items are not available or not in stock. You can then change or cancel your order if you cannot wait.

 

However, please note that none of our products are mass-produced items. Delivery delays cannot always be avoided.

 

In such cases we can also deliver your order in (sensible) partial shipments. We will write to you if this should be necessary

 

Information from us on delivery times are approximate unless we have explicitly given you a binding shipment date in writing.

Rights to cancellation for consumers
You can withdraw from the purchase agreement within 14 days in writing (for example by letter, fax or email) without having to give any reasons or, if the goods are sent to you before the end of this period, by returning the goods. The period begins on receipt of these written instructions, however not before the goods have been received by the recipient (in the case of repeat deliveries of similar goods, not before receipt of the first part delivery) and also not before fulfilling our information obligations in accordance with Article 246 § 2 in conjunction with § 1 sections 1 and 2 of the Introductory Act to the German Civil Code and our obligations in accordance with § 312g section 1, sentence 1 of the German Civil Code in connection with Article 246 § 3 of the Introductory Act to the German Civil Code.

 

The timely dispatch of the written cancellation or the goods is sufficient to meet the deadline for cancellation.

The cancellation must be addressed to the following:

Nicola Krämer, Gustav-Adolf-Str. 11 (Hof), D-30167 Hannover, Germany
Telefax: +49-511 - 717083 E-Mail: Info@shii-take.de

In the event of the order being cancelled effectively, any goods or payments that have been received must be returned together with any benefits drawn from them (for example interest). If you are unable to return what we have supplied to you in full or in part or are only able to return them in impaired condition, you are obliged to compensate us for any loss of value. In the event that we have supplied you with goods, this shall not apply if the deterioration of the goods is due exclusively to their inspection and testing using a method which would have been possible in a retail shop, for example. Furthermore you may avoid any obligation to compensate us for loss of value for any deterioration of the goods caused by their use by not using the goods as if they were your property and not undertaking any action which could adversely affect their value. Goods which can be shipped by parcel post are to be returned at our risk. You must pay the costs of returning the goods if the goods are supplied as ordered and if the price of the goods you wish to return does not exceed an amount of 40 euros or, if the goods have a higher value, you have not made the payment or a contractually agreed instalment by the time you decide to cancel your order. Otherwise the return of the goods shall be free of charge to you. Goods which cannot be shipped by parcel post will be collected from you. Obligations to reimburse payments must be fulfilled within 30 days. This period shall commence for you after you send your notice of cancellation or the goods whilst for us it shall commence when we receive them.

End of the information on cancelling your order.

 

Use the original packing material if possible. Shipments up to 2 kg in weight can be sent as a small packet, up to 20 kg as a DHL Parcel. Suitable address labels should be available from any post office.

We will require proof that you have returned the goods (e.g. receipt from the post office).
Important: For hygienic reasons, you can only send back mushroom spawn, dried mushrooms or mushroom powder  if you have not opened the original packaging.
Please write to us if you want to return shipments which weigh above 20 kg. We will contact you as soon as possible to discuss the best way to ship.

 

If you want to return only part of the order, please pay the amount on the invoice minus the gross value of the goods you want to return.

 

To allow us to credit your account if necessary, please tell us your account number, the account holder, the name of the bank and the sort code. We will credit your account without sending a separate email or letter.
If you would like a different arrangement, e.g. to order something else, please let us know in writing.

Orders for shipment within Germany do not normally required advance payment provided that you give us your phone number when you order (no mobile phone numbers).

 

An invoice will be included with the shipment (or the first shipment in case of partial delivery). The invoice must be paid within 10 days by bank transfer. The invoice includes details of our bank account..

 

When you make your payment, please enter the invoice number and date (or the 4-dgit Order ID from the order confirmation) as "notice to payee".

 

Advance payment or a down payment is only required in special cases (e.g. very large orders or special orders).

COD (cash on delivery):
When the delivery arrives, you must pay the postman the total amount including charges for the COD service (6,00 Euro).

 

Payments for shipments outside of Germany can only be made by Proforma invoice (bank transfer) or PayPal. Payment by COD is not possible for shipments outside of Germany.

 

It is not easy to automatically calculate international shipping costs online since the costs depend on weight, destination country and destination city. Accordingly, the web shop is only able to show shipping costs for delivery within Germany.

 

Please send an email to info@shii-take.de if you want to know the shipping costs before you order. Please tell us what you want to order and include your full postal address including post code.

 

If you want to place your order online without contacting us first about the shipping costs, in addition to the automatic order confirmation by email (showing the shipping costs within Germany) we will send you a separate email which shows the total price including shipping costs. Please wait for the a separate email before making the payment. The separate email is prepared by us manually, normally within 1 to 2 working days.

 

Please use the IBAN and BIC bank code which is shown on the separate email. UK customers: Please use the UK bank account which is shown on the invoice.

 

PayPal:
If you want to pay by PayPal, wait with your payment until you have received our invoice with the shipping costs or make the payment immediately and pay for the extra shipping costs in a second PayPal payment (after receiving our invoice). For more information about PayPal see www.paypal.com.

The goods will be shipped after we have received confirmation from PayPal that you have paid the total amount.

 

Our PayPal address for payments (not for messages) is paypal@shii-take.de

7. What to do in case of transport damage? 

Visible transport damage should be notified immediately to the postman. Please ask the postman to write and sign a note about this. If the goods are damaged too, please notify us in writing or by email without delay, at the latest 24 hours after receiving the goods

 

Keep the damaged goods until the claim has been settled. You may need to prove the damage or send a photo to the shipping company.

 

According to the terms of business of DHL, for shipments outside of Germany you - as the recipient of the goods - must notify the damage to the DHL office in your country within 7 days.

 

Keep the damaged goods until the claim has been settled. You may need to prove the damage or show it to the DHL office in your country.

 

DHL contacts for notifying transport damage:

 

Austria: DHL Express Customer Service tel. 0820-55 05 05. For further information see www.dhl.at.

 

Switzerland: DHL Customer Service tel. 0848 711 711. For further information see www.dhl.ch.

 

When you contact DHL: They will ask for the parcel number which is on the address label. If you are not certain about this, ask us for the parcel number.

 

For DHL in other countries: Go to the DHL web page with the internet code for your country (example: England www.dhl.co.uk, Sweden www.dhl.se and France www.dhl.fr) to get the phone number for the customer service.

 

Please contact us if you need help for other countries.

Please keep the invoice. The statutory warranty conditions apply.

 

Mushroom spawn is a consumable product and accordingly does not carry a warranty. All our growing guides for mushroom spawn have been carefully written and tested. However, we cannot offer a guarantee that the mushroom cultures will grow as expected and will not entertain any claims in this respect. We recommend you to exactly follow the instructions in our guides.

Our offer is subject to change without notice.

 

Purchase or delivery agreements which you make with us - including orders for shipment to or from other countries - are subject to German law.

 

Place of jurisdiction:
The place of jurisdiction is Hannover, Germany provided that both parties are general merchants.

 

All displayed prices include the currently applicable VAT for Germany.

 

All photos and illustrations on our web site and printed materials are protected by § 72 of the German copyright laws.

 

All supplied goods remain the property of Nicola Krämer until they are fully paid.